Contact Us
Whether you've spotted something out of date on one of our reviews, want to ask about how we rank online casinos for Irish players, or have feedback on the site itself, we're glad to hear from you. This page explains the best way to get in touch and what you can expect from us.
What we can help with
Casino Ireland is an independent comparison site, not a casino, so there are some things we genuinely can't help with — like account logins, deposits or withdrawal disputes with a specific operator. For those, the casino's own customer support team is always the right first port of call, since they hold your account details and can act on them directly.
Where we can help is with anything related to the site itself:
- Questions about how a casino ended up on our list, or how our ratings work
- Corrections if you think a bonus offer, licence detail or fact on the site is out of date
- Feedback on our reviews, comparison tables or the overall content on dennybrosshops.co.uk
- General queries about online casinos in Ireland that our other pages don't answer
- Reports of broken links, technical issues or anything else that's not working as it should
If your question relates to gambling behaviour or you're concerned about your own or someone else's play, our Responsible Gambling page has information and support resources that will be more useful than a general contact form.
Before you reach out — quick self-service checks
A lot of common queries are already answered elsewhere on the site, so it's worth a quick check first:
- For questions about who we are and how the site is run, see our About Us page
- For the legal terms that govern use of dennybrosshops.co.uk, see our Terms and Conditions
- For UK-facing sites outside the standard Irish licensing setup, our Non Gamstop Casinos UK 2026 guide may cover what you're after
- For details on a specific offer, check the individual casino review first — bonus terms, wagering requirements and eligibility are usually laid out there in full
How our ratings and rankings actually work
Since a fair few of the messages we get are about why one casino ranks above another, it's worth explaining briefly here. Every operator we cover — including the ones ranked at the top of this site, such as Lukki, Vegasnow and BetNinja — is assessed against the same set of criteria: game selection, bonus terms and wagering requirements, EUR payment support, licensing and player protection, payout speed, and mobile usability. Commission from any casino we link to never buys a better position. If a site has a genuine weakness, whether it's slow verification, restrictive wagering terms or a thin live-dealer selection, we say so, even where that site ranks well overall on other measures.
What happens after you contact us
We read every message that comes in, but a few practical points are worth setting expectations on:
| Type of message | What we typically do |
|---|---|
| Factual correction (e.g. an outdated bonus figure) | Verified against the operator's current terms and updated if confirmed |
| General feedback on the site | Read and considered for future updates to our content and layout |
| Question about a specific casino account | Redirected — we point you to that operator's own support channel |
| Responsible gambling concern | Redirected to our Responsible Gambling page and relevant support organisations |
We don't offer live chat or phone support ourselves, since we're a review and comparison resource rather than an operator. Response times can vary depending on the volume of queries we're dealing with, so we'd ask for a bit of patience if you don't hear back straight away.
A note on player disputes and complaints
If your query is actually about a dispute with a casino — a delayed withdrawal, a bonus that wasn't credited, or a closed account — we're not in a position to intervene on your behalf, as we have no authority over any operator's decisions. The correct steps are usually to raise the issue directly with the casino's support team first, and if that doesn't resolve it, to check whether the operator's licensing authority (such as the Malta Gaming Authority or the relevant Estonian licensing body, depending on the site) offers a formal complaints process. Details of an operator's licence should be listed on its own site, typically in the footer or terms section.
Getting in touch
For anything covered above that falls within what Casino Ireland can genuinely help with, use whichever contact method is provided elsewhere on this site. Include as much detail as you can — the page you're referring to, the casino name where relevant, and what you'd like us to look at — so we can respond usefully rather than asking follow-up questions first.
We appreciate every message, whether it's a correction, a compliment or a complaint about our own content. It's how a comparison site like this one stays accurate and useful for players across Ireland.